Many players have questions about Lucky Days Casino before they deposit their first euro — here are the honest answers.
What You Need First
- A valid email address – this will be your login ID and the primary contact method.
- A strong password – at least 8 characters including numbers and special symbols.
- Proof of identity and address – a government-issued ID (passport/driver’s license) and a recent utility bill or bank statement.
- A funded payment method – credit/debit card, e-wallet, or bank transfer that supports online gambling transactions.
- A stable internet connection – the platform runs entirely in-browser (no app download required).
- Be at least 18 years old (or the legal gambling age in your jurisdiction).
Creating Your Account
- Navigate to the official website and click the “Sign Up” or “Register” button at the top right.
- Fill in the registration form with your personal details – full name, date of birth, email, and address. Ensure these match your ID exactly.
- Choose a username and a strong password. Confirm the password and enter any bonus code if you have one.
- Select your preferred currency from the dropdown list (EUR, USD, etc.). This cannot be changed later.
- Agree to the terms and conditions, confirm you are over 18, and optionally opt in to marketing emails.
- Submit the form. You will receive a verification email – click the link inside to activate your account.
How Wagering Works
Wagering requirements determine how many times you must play through a bonus before you can withdraw any winnings. Let’s walk through a realistic example.
Example: You deposit €50 and claim a 100% match bonus, giving you an extra €50. Your total balance is €100 (€50 deposit + €50 bonus). The bonus terms state a 35x wagering requirement on the bonus amount only.
Step 1 – Calculate the wagering requirement:
Wagering Requirement = Bonus Amount × Wagering Multiplier
€50 × 35 = €1,750
You must place bets totaling €1,750 before any winnings from the bonus become withdrawable. Your deposit money is not subject to wagering (unless terms specify otherwise).
Step 2 – Understand game contributions:
Not all games count equally. Typically:
• Slots (except progressive jackpots): 100% contribution
• Table games (blackjack, roulette): 10–20% contribution
• Live dealer games: 0% contribution (check terms)
If you only play slots, every €1 bet counts fully. But if you play blackjack at 10%, betting €100 only contributes €10 toward the €1,750 requirement. So you would need to bet €17,500 in blackjack to clear the bonus – clearly inefficient.
Step 3 – Track your progress:
Most casinos show a bonus progress bar in your account. You can also calculate manually: divide the remaining wagering amount by the current contribution percentage.
Important: Winnings from bonus play are credited as bonus money until the wagering is met. Once met, bonus funds become cash and can be withdrawn subject to a maximum win cap (often 10x the bonus, i.e., €500 in this example).
Safety & Licensing
The platform operates under a Curacao eGaming license, which provides a base level of player protection. However, unlike MGA or UKGC licenses, Curacao-regulated casinos do not contribute to local dispute resolution schemes in EU countries.
User tip: Winnings from Curacao-licensed casinos may be subject to local income tax in your country of residence. Consult a tax advisor to understand your obligations. Always verify the license number at the footer of the website.
Data security is handled via 128-bit SSL encryption, ensuring all financial and personal information is protected. The casino promotes responsible gambling by offering deposit limits, self-exclusion, and links to support organizations like GamCare.
Financial Operations
Deposits are instant for most methods: credit/debit cards, e-wallets (Skrill, Neteller), and prepaid vouchers. Withdrawals take longer due to security checks. The first withdrawal often requires identity verification (KYC). Subsequent withdrawals are faster.
Processing times vary by method: e-wallets typically 24–48 hours, cards 3–5 business days, bank transfers 5–7 business days. The casino does not charge fees, but your payment provider may.
When Things Go Wrong
Common issues and their solutions:
- Forgotten password: Use the “Forgot Password” link on the login page. A reset link will be sent to your email. If you don’t receive it, check your spam folder or contact support.
- Account verification pending: Upload clear photos of your ID and proof of address. Ensure the documents are in color and match your registration details. If rejected, re-upload with correct formatting.
- Withdrawal stuck on “pending”: This is normal for first withdrawals. It may take up to 72 hours for the finance team to review. If it exceeds that, contact live chat with your transaction ID.
- Bonus not credited: Check if you entered a bonus code correctly or if the bonus requires a minimum deposit. Some bonuses auto-credit if opted in. Clear browser cache or try a different device.
- Game not loading: Refresh the page, clear cache, or switch to a different browser. Ensure your internet connection is stable. If the problem persists, the game may be temporarily offline – try again later.
- Suspected account duplication: Only one account per player is allowed. If you accidentally created a second account, contact support immediately to merge or close it.
Worth Knowing
Deposit and withdrawal speeds differ significantly. The table below shows typical processing times for common methods.
| Payment Method | Deposit Speed | Withdrawal Speed |
|---|---|---|
| Visa/Mastercard | Instant | 3–5 business days |
| Skrill | Instant | 24–48 hours |
| Neteller | Instant | 24–48 hours |
| Bank Transfer | 1–3 business days | 5–7 business days |
E-wallets are the fastest withdrawal option. For your first withdrawal, allow extra time for KYC verification. The casino also uses a progressive web app (PWA) – you can launch it from your browser like an app without downloading from any store.
Common Questions
What documents are needed for verification?
You need a clear copy of a government-issued ID (passport, driver’s license, or national ID) and a recent utility bill or bank statement showing your name and address. The documents must be less than three months old.
Can I change my currency after registration?
No, the currency selected during sign-up is permanent. Contact support only if you haven’t made any transactions yet – they may be able to reset it.
How long does a withdrawal take?
First withdrawals can take up to 5 business days due to security checks. Subsequent withdrawals are faster: e-wallets within 24 hours, cards 3–5 days, and bank transfers up to a week.
Why is my withdrawal pending?
Withdrawals are reviewed manually. The pending status means it’s in the queue. If it exceeds 72 hours without an update, contact live chat with your transaction ID.
Is there a mobile app?
There is no dedicated app in app stores. Instead, the website is fully optimized for mobile browsers and can be added to your home screen as a progressive web app for a native-like experience.
How do I claim a bonus without a code?
Some bonuses are automatically credited when you deposit or opt in from the promotions page. Check the bonus terms – if no code is required, simply click “Claim” or enable the bonus before depositing.
What happens if I don’t meet wagering in time?
If the wagering requirement is not met within the specified period (usually 7–30 days), the bonus and any associated winnings will be forfeited. Always check the expiry date in your account.
Can I withdraw my deposit before clearing the bonus?
Yes, but doing so will void the bonus and any winnings from it. You can request a withdrawal of your deposit balance only if it’s not tied to a bonus.
Understanding these basics will help you make informed decisions. Always read the full terms for each promotion, and remember that gambling should be entertaining, not a way to make money.